Privacy Policy

HVAC Studio (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

1. Who We Are

HVAC Studio
London, United Kingdom
Email: office@hvacstudio.co.uk
Website: www.hvacstudio.co.uk

We provide HVAC design, installation, retrofitting, energy efficiency upgrades, and government rebate support services across the UK.

2. What Data We Collect

We may collect the following types of personal data:

Contact Details: Name, phone number, email address, address
Property Information: EPC rating, heating system details
Service Enquiries: Information provided when requesting quotes or consultations
Technical Data: IP address, browser type, operating system
Usage Data: Page visits, time on site, referral sources
Marketing Preferences: Your communication opt-in status

We do not collect sensitive personal data unless explicitly needed for grant applications — and only with your consent.

3. How We Use Your Data

Your data may be used to:

Respond to enquiries and provide quotes
Arrange surveys, installations, and maintenance
Check eligibility for government rebate schemes
Submit grant applications (with your consent)
Send appointment reminders and service updates
Improve our website performance and user experience
Send occasional marketing emails (only if you opt in)

4. Lawful Basis for Processing

We rely on the following lawful bases to process your data:

Performance of a contract – to deliver the services you’ve requested
Legitimate interest – to improve services and respond to queries
Consent – for marketing communications or grant application support
Legal obligation – where required by regulatory bodies

5. Sharing Your Data

We never sell your data.
We may share it with trusted third parties such as:

Accredited HVAC engineers or subcontractors
Government bodies (e.g., Ofgem, MCS, TrustMark)
Grant scheme providers (e.g., BUS, ECO4, HUG)
Wix.com and our email service provider (for hosting and communication)

All partners are GDPR-compliant and contractually obligated to keep your data secure.

6. Data Retention

We retain data as follows:

Customer records: 7 years (for warranties, tax, and compliance)
Enquiries without service: 2 years or sooner upon request

You may request data deletion at any time (see Section 8).

7. Cookies and Tracking

We use cookies to:

Track how visitors use the site
Improve performance and functionality
Support marketing campaigns (e.g., Google Ads)

You can manage cookie preferences through your browser or via our cookie banner.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email: office@hvacstudio.co.uk

9. Data Security

We follow strict security protocols, including:

SSL encryption
Firewall protection
Access control and secure hosting (via Wix)

Your data is only accessible to authorised personnel.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted here with the new effective date.

Contact Us

If you have any questions or concerns:

HVAC Studio
London, UK
office@hvacstudio.co.uk
www.hvacstudio.co.uk